Hanging on the telephone

I hate talking on the telephone, especially to strangers. Emails are a god send for me but unfortunately not everybody agrees and the telephone is the only way of contact. I hate that awkward silence and I'm terrified of making important phone calls to strangers, I panic and become lost for words and end up sounding like a mumbling idiot and I don't know why. I had to make one of those important phone calls today, I sat next to my blackberry dreading making the call, eventually I got over myself I made the call.